Privacy Policy

Your privacy and the security of your personal data are of utmost importance to me. Please read this privacy policy to understand how I handle your personal information in compliance with the General Data Protection Regulations (GDPR), my insurance requirements, and my professional body’s code of ethics.

I, Bert Bolton, serve as both the Data Controller and Data Protection Officer. You can reach me at bert@optimisehypno.co.uk or by phone on 07999 094536.

Data Collection

I collect information you provide in person, over the phone, via email, or through online inquiries. While you are not legally required to provide this information, I cannot book appointments or offer my services without it.

Purpose of Data Collection

The information I gather is used to:

• Determine if I can offer you an appointment

• Provide treatment

• Communicate about your treatment

• Invoice for services rendered

Types of Data Collected

The data I may collect includes:

• Your name and contact details

• Information about your symptoms and triggers

• Details about your current and past relationships and experiences

• Your family background

• Your medical history

By contacting me and providing this information, you consent to its use and storage in line with these guidelines.

Data Retention

I retain your data for seven years following your treatment, in accordance with professional and insurance requirements.

Clients Under 18

Please note that I do not work with individuals under the age of 18. Any inquiries or data collected from individuals below this age threshold will not be processed.

Cookies

This website uses cookies to enhance your experience and gather data for social media platforms like Facebook and Instagram. A cookie control system allows you to accept or deny cookies on your device. You can also adjust your browser settings to block cookies.

Website Visitor Tracking

Google Analytics collects standard internet log information and visitor behavior patterns to help improve the website. This data is processed anonymously, and I do not allow Google to attempt to identify visitors.

Confidentiality and Data Sharing

Your confidentiality is paramount. I do not disclose your information without your permission, except in cases required by law such as court orders or acts of terror, or where there is a risk of significant harm. Anonymous case studies may be shared for professional development purposes, ensuring no identifying details are included.

Your Data Rights

You have several rights regarding the data I hold about you, including:

• Portability: Request that your data be shared with another party

• Rectification: Correct any inaccuracies in your records

• Erasure: Request the deletion of your data (the "right to be forgotten")

• Fair Profiling: Ensure processes are handled by a person rather than automated systems

• Access: Request a copy of your data

• Restrict Processing: Request a halt to data processing in certain circumstances

• Objection: Object to the way your data is processed, such as for direct marketing

• Information: Understand how your data is collected and processed

For more details on these rights, visit the ICO website.

You can withdraw your consent for data usage at any time, which may affect your treatment.

If you have concerns about how your data is handled, you have the right to file a complaint with the ICO.